Delivery and Returns
CHRISTMAS DELIVERY DATES;
UK: PHONE CASES - 11th DECEMBER. ALL OTHER ITEMS - 19th DECEMBER
USA/CANADA/EUROPE: PHONE CASES - 4th DECEMBER. ALL OTHER ITEMS - 12th DECEMBER
PLEASE ORDER BY THESE DATES TO ENSURE YOUR ITEMS ARRIVE BY CHRISTMAS.
Standard Delivery (UK) - £2.95 - Royal Mail Second Class. 3-7 working days from dispatch.
If you're ordering our prints, phone cases, cards or notebooks/pads on their own, you can use code DELIVERY for reduced 1st Class £1.95 delivery.
Free UK delivery on orders over £50.00.
We aim to process all orders within two working days, excluding weekends and bank holidays. Phone cases will be dispatched once made (usually within 7-10 working days) and any orders with multiple items including a phone case will be dispatched together.
Delivery times may vary. Express delivery may need a signature upon delivery.
We ship to Europe (£8.95), USA & Canada (£18.95) and worldwide (£22.95). Please select the correct country from the drop-down menu when selecting shipping at checkout. Please note that some of our heavier items (honeycomb jars) may not be able to ship outside of the UK due to weight & the cost of shipping. Please get in touch before ordering.
The customer will be responsible for any taxes or import duties related to their order in the destination country. If you have any queries regarding import duties please contact your local customs office before placing your order.
At Nectar & Bumble we make every effort to recycle all our packaging materials where possible. We like to take care of the environment, therefore your order may arrive in a recycled box. We take pride on delivering our products beautifully wrapped on the inside and hope that you can re-use or recycle these too, to help avoid unnecessary waste.
If for any reason you would like to return your order, please email us to arrange a refund within 14 days - firstname.lastname@example.org.
A refund for the item(s) will be processed once we have received the item(s) in an unused, undamaged condition. Return postage costs will be the responsibility of the customer unless the product delivered was faulty. Please note we cannot accept an item for refund if it has been damaged or lost in transit to us. We recommend sending as a signed for package. Proof of postage is not proof we have received your item.
We will also be unable to offer refunds on any opened or used product for reasons of hygiene.
If you would like to cancel your order, please contact us as soon as possible. If your order has already been dispatched, it will be dealt as a refund shown above.
Delivery charges cannot be refunded, unless we send you an item in error, or your item is damaged in transit. In this instance we ask for you co-operation in claiming the insurance offered through Royal Mail (ie notifying us immediately and returning the damaged goods). In the case of damaged parcels, we ask that you contact us within 48 hours on email@example.com.
Refunds will be processed within 7 days following the day your returned product is received. The refund will only be made to the card used when paying for the order. We will contact you when the returned product has been received and inform you when the credit has been made to your card account.